| Chapter 9. Technical Support | ||
|---|---|---|
 |  | |
| Chapter 9. Technical Support | ||
|---|---|---|
| | | |
ParaTools ThreadSpotter is free software released under LGPL. If you have problems installing, or running your software and wish to purchase support, please contact ParaTools, Inc.
Please be prepared to provide the following information when you e-mail ParaTools:
Name and version number of the product. For example, Freja @SVN_REVISION@
The type of system on which the software is being run. For example, Opteron, Intel x86.
The operating system and version number. For example, Red Hat Enterprise Linux 6 or Windows 7, and whether it is a 32 or 64 bit operating system.
Your customer ID or entitlement code.
A detailed description of the problem.
Table 9.1. Electronic Services
| Service | Address |
|---|---|
| General e-mail | info@paratools.com |
| Support e-mail | threadspotter-support@paratools.com |
| World Wide Web | http://www.paratools.com/ |
| ParaTools ThreadSpotter Software Forums | http://www.paratools.com/threadspotter |
| | | |
| 8.12. Communication Hot-Spot |  | Appendix A. Sampling MPI Applications |